Ya know, I've noticed a few of my what used to be customers not returning to me for quilting services. Which is fine. I know people move, leave this earth, or find somebody who was less expensive.
Story time.
My middle son, Ben, is a DM for a very large landscaping/snow removal company in the Lansing and Grand Rapids area. They lost an account last year to a competitor for what they can only perceive as a less expensive amount. The customer called earlier this week (even though commitments are already made for this upcoming snow season) to have Snelling come back. Snelling is the company Ben works for. They didn't get the service they were used to with Snelling and were disappointed in some of the other issues they had with the "new" company.
Less is often times not more.
I am passionate about what I do and I try to make it as right as I can. I ask questions when a top is dropped off to get the most out of whatever expectations the customer has as the end result. I get customer reactions when a finished quilt is picked up and try to gauge whether they are truly in love with what I did.
Just because somebody is less expensive may not always fit what is needed or even wanted. But that's business, and I get it. I can't be the end all-be all here, but it would be nice if honesty was presented to me in why you've left me as your long armer other than moving, death, or expense. I had one customer blatantly ignore me in a quilt shop because she had stopped coming to me earlier this year. I found out why two days ago by another customer in a round about way. Sadly, at our January retreat, she will not give me the real reason why she's stopped having me do her quilts, but I now know the truth.
Enough of story time. I worked on Debs quilt a bit yesterday morning. None on Dianes. The afternoon was spent in the kitchen and in the evening we were back to fetch mom from the hospital for another A-fib situation. I did get these put together somewhere in there...
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| Pears! |
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